We cannot help students without students! Although Peer Help has a team of staff to oversee our services and operations, the Centre could not remain open without our volunteers. Our volunteers’ willingness and dedication to helping others is in itself the ultimate example of peer help.
The Peer Support Phone Line is an extension of the Peer Help Centre’s drop-in active listening service. The phone line operates Monday to Friday, 7pm-1am. Phone line volunteers, known as Peer Listeners, work under the direction of the Peer Support Phone Line Supervisor. Volunteers receive training in call management and the necessary crisis intervention skills through training sessions by the Distress Centre of Ottawa and Region and by the Peer Help Centre.
Peer Helpers are the core of the Peer Help Centre’s daytime services. Under the direction of the Academic Supervisor, Peer Helpers are prepared to provide information and support to a variety of student needs. All office volunteers are oriented in on- and off-campus services, trained in active listening and crisis intervention techniques, and are knowledgeable in operating the tutor database.
Peer Mentors are responsible for dedicating their time to establishing a supportive mentoring relationship with a high school student and meeting all program requirements. Mentors are matched with their “mentees” at the beginning of the school year, following an interview and the completion of a match-profile questionnaire. A Peer Mentor serves as a role model for their student, and provides friendly guidance and support. Some of the mentoring goals include strategizing for academic success, promoting postsecondary education, and assisting with social and emotional development.